LiveChat

LiveChat is a dedicated live chat platform for customer service and sales. It adds a chat widget to a website so visitors can talk to a business in real time, and gives agents a polished app for handling many chats at once with customer details, canned responses and routing. Its focus is the chat channel done thoroughly. Agents can see what a visitor is typing before they send it, which pages they are on and how they arrived, which helps both support and sales conversations. Features such as chat routing and transfers, file sharing, tags, ratings, chat archives, targeted greetings that open a conversation proactively and detailed reports on chat volume and performance are mature after many years in the market. LiveChat is part of a family of products from the same company - Text in its newer branding. ChatBot builds automated conversation flows for common questions and lead capture, HelpDesk handles email ticketing, and KnowledgeBase hosts self-service articles, with AI features layered across them. Used together they approximate a support suite, while each can be used separately. A large integrations marketplace connects it to e-commerce platforms, CRMs and marketing tools, which matters for sales-driven chat where conversations should create leads or show order data. Pricing is per agent, which is predictable but adds up for larger teams, and some advanced reporting and customisation sit on higher plans. The trade-off of specialisation is that live chat alone does not cover email-heavy or ticket-centric support, so most teams pair it with another tool or the company's own add-ons. Alternatives include Intercom and Zendesk for chat inside broader platforms; Tidio and Crisp for chat plus AI at a lower price; tawk.to for free live chat; Olark for straightforward small-business chat; and Drift-style conversational marketing tools for sales-led use. Choose LiveChat when real-time website chat is a core channel and you want a mature, dedicated tool for it.